Shipping policy

Thank you for shopping with ElectroniqHub. We aim to provide reliable and transparent shipping for every order. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day. During periods of high demand, promotions, or holidays, processing may take slightly longer.

Estimated Delivery Times

Estimated delivery times vary depending on the destination, product, warehouse location, and shipping method.

Typical estimated delivery time after dispatch is:

7–20 business days for most destinations
Some locations may require additional delivery time due to customs, local carriers, or remote-area delivery

Delivery dates are estimates and cannot be guaranteed.

Shipping Charges

Shipping costs, where applicable, are displayed at checkout before payment is completed.

Some products or promotions may qualify for free shipping.

Order Tracking

When tracking information is available, you will receive a shipping confirmation containing your tracking number or tracking link.

Please allow 2–5 business days after dispatch for tracking information to begin showing updates, as some carriers require additional time to register the shipment.

Multiple Packages

ElectroniqHub works with different fulfillment locations and suppliers. If your order contains multiple products, they may be shipped separately and may arrive at different times.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless specifically stated otherwise during checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

ElectroniqHub does not control customs charges or customs processing times.

Shipping Delays

Occasionally, deliveries may be delayed due to circumstances outside our control, including:

Customs inspections
Carrier delays
Severe weather
Public holidays
Transportation disruptions
High seasonal demand
Incorrect or incomplete delivery information

We will assist where possible, but ElectroniqHub cannot guarantee carrier delivery schedules.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

ElectroniqHub is not responsible for packages delivered incorrectly because of an address entered incorrectly by the customer.

Failed or Refused Delivery

If a shipment is returned because of an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the order needs to be shipped again.

Lost or Missing Packages

If your tracking information shows no meaningful movement for an extended period or you believe your package has been lost, please contact us.

We will review the shipment and, where appropriate, work with the carrier or fulfillment partner to investigate the issue.

If a package is officially confirmed as lost in transit, we will provide an appropriate resolution in accordance with our store policies.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
Photos or video of the damaged product
Photos of the packaging
A description of the issue

Please retain the original packaging until your claim has been reviewed.

Delivery Confirmation

An order may be considered delivered when the shipping carrier marks the package as successfully delivered to the address provided during checkout.

If tracking shows the package as delivered but you cannot locate it, please first check with household members, neighbors, building reception, and the local carrier before contacting us.